On Site Service and Repair

Are you fed up with the hassle of disassembling your PC and hauling it to a repair shop every time it has problems - only to wait a week or more to get it back? Our ITwsc Agents will come directly to your home to solve your computer troubles right on the spot. Simply call us to select an appointment time to fit your schedule. Call before 10 am and get seen that day.

Upgrades

Is your computer several years old? Is it slow to boot up? Are you running out of storage space? We can breathe new life into your PC by upgrading some of its key components. Even if your system is fairly new, you may need a few enhancements to accommodate your growing collection of digital photos, movies, files, or video games.

Wireless Networking

If you have two or more PCs in your home, have you considered networking them? A network allows your computers to share files, a printer, and an internet connection. Even better, a wireless network is the cutting-edge way to connect all of the computers in your home. Wireless networks are perfect for people who want to connect laptop and desktop computers, or for people who don't like to be tied down. And when you go wireless, you won't have the inconvenience of tripping over unsightly cables.

Firewalls and Internet Security

How secure is your computer? Have you downloaded the latest patches and updates for Windows? As internet usage has grown, so have security threats. One way to protect yourself is to install a firewall, which keeps intruders from sneaking into your computer and accessing your private data. Firewalls also can alert you when spy ware programs attempt to transmit your sensitive information over the internet. In particular, firewalls are crucial if you have the always-on internet connection of DSL or a cable modem.
 

Preventative Maintenance

You wouldn't drive a car for years without changing the oil, so why ignore your computer? Like any investment, your computer needs constant care which means keeping it dust-free. When was the last time your PC had a thorough cleaning? If it's been more than 6 months, it's time to schedule a Preventive Maintenance visit.

Virus Detection and Removal

Does it seem like there's a gremlin inside your computer? It could be a virus.
No matter what kind of PC you have, you need the latest antivirus software. Not only do antivirus programs protect your computer from damage, but they also prevent you from accidentally passing viruses to family and friends when you send emails or share files. If you're unsure about which virus software to install or how to configure it, just ask ITwsc.
 

Data Backup and Recovery

When did you last back up? How much valuable data have you stored on your machine from family photos to I-tunes songs you have paid for?
And what about that important report? We can show you how to back up or if you haven't got any backup devices we can supply and fit anything from a DVD burner to a tape drive. Call ITwsc before it is too late.
 

Desk side Teaching

Have you ever purchased a software program, only to find out you have no idea how to use it? Unfortunately it's not always possible to take a class that fits your schedule and your budget. Instead, you might consider signing up for personalised instruction from an ITwsc Agent. Our friendly, certified agents are thrilled to share their knowledge and love of computers, and they offer easy-to-understand lessons for a flat hourly rate.

Our commitment to transparent pricing

Here at ITwsc we are committed to transparent pricing. When you call our help desk we will ascertain the nature of your call and then refer you to our capabilities and pricing menu. This way you can be sure that you understand exactly our charges and what you are getting for them. If you agree with us that the help you require does not appear on our standard pricing menu we will quote you our standard call out fee that includes travel and one hour of expert ITwsc agent time. Our agents our committed to minimising the amount you have to pay for technology support, there will be instances where your computers require extended support. Our agents will inform you at every point where you could incur additional charges and not start or continue any work unless you are in complete agreement with them.
Please download a current copy of our Capabilities and Pricing Menu by clicking on the download button. Please print as many copies as you can and pass them to your friends and colleagues so that even more people can enjoy safe technology with ITwsc.